Terms and Conditions

Article 1. Applicability

1.1 These General Terms and Conditions of Sale (hereinafter: Terms) apply to all offers, orders and agreements of our webshop, to the exclusion of any other general terms and conditions.

1.2 Accepting an offer or placing an order means that you accept the applicability of these Terms.

1.3 Deviations from the provisions of these Terms are only possible in writing, in which case the other provisions remain fully in force.

1.4 All rights and claims stipulated in these Terms and in any further agreements for the benefit of our webshop are equally stipulated for the benefit of intermediaries and other third parties engaged by our webshop.

Article 2. Offers/agreements

2.1 All offers from our webshop are non-binding, and our webshop expressly reserves the right to change prices, in particular where this is necessary under (statutory) regulations.

2.2 An agreement is only concluded after our webshop has accepted your order and your payment. Our webshop is entitled to refuse orders or to attach certain conditions to delivery, unless expressly stated otherwise. If an order is not accepted, our webshop will notify you within two (2) working days after receiving the order.

Article 3. Prices and payments

3.1 The stated prices for the offered products and services are in euros, including VAT and excluding handling and shipping costs, any taxes or other levies, unless stated otherwise or agreed in writing.

3.2 Payment must be made without discount or set-off. Goods will be delivered after the full invoice amount has been paid to the stated account number that appears during the ordering process.

3.3 Payment can be made by (one of) the method(s) indicated during the ordering process.

3.4 If the prices of the offered products and services increase in the period between the order and its execution, BioTECK will deliver the products at the prices stated on your order confirmation.

Article 4. Delivery

4.1 The delivery times stated by our webshop are only indicative. Exceeding any delivery period does not entitle you to compensation, nor to cancel your order or dissolve the agreement, unless the delay is such that it cannot reasonably be expected of you to keep the agreement in place. In that case, you are entitled to cancel the order or dissolve the agreement to the extent necessary if delivery has not taken place within a maximum of 6 working days.

4.2 Products are delivered to your address, but excluding deliveries outside the BENELUX and with delivery within 24 hours at the earliest.

Article 5. Retention of title

5.1 Ownership of delivered products only passes to you once you have paid everything you owe our webshop under any agreement. The risk regarding the products passes to you at the moment of delivery.

Article 6. Complaints and liability

6.1 You are obliged to inspect the products upon delivery to determine whether they conform to the agreement. If they do not, you must notify BioTECK of this in writing and with reasons as soon as possible, and in any case within seven (7) working days after delivery, or after the defect could reasonably have been discovered.

6.2 If it has been established that the products do not conform to the agreement, BioTECK may choose to replace the relevant products with new products upon their return, or to refund the invoice value thereof.

6.3 If you do not wish to accept a product for any reason whatsoever, you have the right to return the product to our webshop within five (5) working days after delivery. In this case, returns will only be accepted if the packaging of the product is undamaged and any plastic seal on the packaging has not been broken, and you will also bear the costs of return shipping.

Article 7. Orders/communication

7.1 For misunderstandings, distortions, delays or improper arrival of orders and messages resulting from the use of the internet or any other means of communication in the exchange between you and our BioTECK webshop, or between our webshop and third parties, insofar as relating to the relationship between you and our webshop, our webshop is not liable, unless and to the extent there is intent or gross negligence on the part of our BioTECK webshop.

Article 8. Force majeure

8.1 Without prejudice to its other rights, in the event of force majeure our webshop has the right, at its own discretion, to suspend the execution of your order or to dissolve the agreement without judicial intervention, by notifying you of this in writing, without our webshop being obliged to pay any compensation, unless this would be unacceptable under the circumstances according to standards of reasonableness and fairness.

8.2 Force majeure means any failure to perform that cannot be attributed to our webshop, because it is not due to its fault and is not for its account under the law, a legal act, or generally accepted business practice.

Article 9. Miscellaneous

9.1 If you provide our webshop with an address in writing, our webshop is entitled to send all orders to that address, unless you notify our webshop in writing (via info@bioteck.nl) of a different delivery address to which your orders should be sent (see also article 4.2).

9.2 If our webshop has permitted deviations from these Terms for a shorter or longer period, whether tacitly or not, this does not affect its right to nevertheless require direct and strict compliance with these Terms. You may never derive any right from the fact that our webshop applies these Terms flexibly.

9.3 If one or more provisions of these Terms or any other agreement with our webshop conflict with any applicable legal provision, the provision concerned shall lapse and shall be replaced by a new, legally permissible, comparable provision to be determined by our webshop.

9.4 Our BioTECK webshop is authorized to use third parties in carrying out your order(s).

Article 10. Applicable law and competent court

10.1 All rights, obligations, offers, orders and agreements to which these Terms apply, as well as these Terms themselves, are governed exclusively by Dutch law.

10.2 All disputes between the parties shall be submitted exclusively to the competent court in the Netherlands.

Article 11: BioTECK sincerely thanks you for your order and has established the above articles to protect the BioTECK company and its dedicated staff, without knowing you. We apologize if you are bothered by the above conditions. We trust that you understand and we are open to a long-term relationship.