Shipping, payment and returns
Ordered before 8:00 PM on weekdays, shipped the next day.
Shipping
Fast and responsible delivery to your door
Shipping
Orders received before 8:00 PM on weekdays are shipped the next day with PostNL. Your parcel is usually delivered on the next working day between 9:00 AM and 10:00 PM. Once we have shipped it, you will receive an email from PostNL with a code to track it.
If the promised delivery time is ever not met, we will always contact you and agree on a new date.
Shipping costs
- Per parcel: € 7.95
- From € 50 (incl. VAT): free
The prices in the webshop do not include shipping costs.
Entered the wrong address? Please contact us as soon as possible, and we will try to adjust the order.
Payment and returns
Safe payment, fair returns
Payment
You pay for your order securely online, for example with iDEAL | Wero, credit card or PayPal.
Returns
All our products are packed with a seal. If the seal has been broken, we cannot take the product back for hygiene reasons. In that case, please contact us and we will look for a solution together.
You may cancel your order within 14 days of receipt without giving a reason, as long as the seal has not been broken. After that, you have another 14 days to return the product, in its original condition and packaging. Report your return via info@bioteck.nl.
You will receive the full amount, including shipping costs, back within 14 days. The cost of returning the product is for your account. Pack the product well so that it does not get damaged.
General terms and conditions
Our general terms and conditions apply to all orders.
Let nature work for you